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Shipping & Returns

Dig The Earth offer free delivery within the UK. All orders are shipped via Royal Mail or courier service.

We take pride in offering great customer service and efficient delivery and aim to dispatch all standard items within 3 working days. Personalised and bespoke items may take longer to produce and dispatch, you will be given an approximate delivery time when we acknowledge your order.

Returns

We are sure that you'll love your Dig The Earth purchases, but if you are at all dissatisfied we will offer you a full refund or exchange, provided that the item is returned unopened in its original packaging within 28 days of receipt of the order.

Please include a note of your order number and any other relevant exchange/refund details in the parcel.

Customers are responsible for the cost of returning the item. It is suggested that you return items by recorded delivery or that you obtain proof of postage as we cannot be held responsible for items that are lost or damaged during return transit.

All refunds will be processed upon receipt of your order.

Personalised and bespoke items are non-returnable unless they have been damaged in transit.

Thank you!